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<p><strong>About Us</strong></p>
<p>Sauti Call Center is a 24/7 Multilingual State Of The Art and Cutting Edge Multi Channel Contact Center that is sold out to offer solutions for our client’s custom needs based on their business.</p>
<ul>
<li>We provide high touch customer support specializing in</li>
<li>BPO Services focusing on Inbound and Outbound Tele-services</li>
<li>Email Response</li>
<li>Live Web Chat Support</li>
<li>Interactive Voice Response (IVR)</li>
<li>Research, Marketing, Training, Recruitment, Consultancy, Tele sales and Technical Support</li>
<li>SMS and Social Media Support.</li>
</ul>
<p><strong>Job Summary</strong></p>
<p>We are seeking dedicated Call Agents to join our team. As a Call Agent, you will make calls on behalf of our clients. This role requires excellent communication skills, a quiet work environment, and the ability to adhere to a strict schedule.</p>
<h3>Key Responsibilities</h3>
<ul>
<li>– Maintain a schedule while working remotely</li>
<li>– Make calls to candidates using a provided script.</li>
<li>– Obtain the intended result based on assigned project.</li>
<li>– Document each call and its outcome in the system.</li>
<li>– Maintain a minimum call rate of 25 calls per hour.</li>
<li>– Work in a quiet, distraction-free environment.</li>
<li>– Perform an internet speed test before starting work and report the speed.</li>
<li>– Ensure continuity of work despite power outages by making necessary arrangements.</li>
<li>– Use a noise-canceling headset for clear communication.</li>
<li>– Keep laptops/computers updated and secure.</li>
<li>– Communicate any issues with work or systems to the reporting manager.</li>
<li>– Participate in ongoing training to improve skills.</li>
</ul>
<h3>Qualifications</h3>
<ul>
<li>– Excellent verbal communication skills.</li>
<li>– Reliable internet connection and a functioning laptop.</li>
<li>– Ability to work in a quiet, distraction-free environment.</li>
<li>– Must adhere to the agreed-upon schedule and be punctual.</li>
<li>– Previous experience in a call center or customer service role is a plus.</li>
<li>– Ability to handle power outages and maintain productivity.</li>
<li>– Self-motivated and able to work independently.</li>
</ul>
<h4>Requirements</h4>
<p><b>Equipment:</b></p>
<ul>
<li> – Reliable internet connection.</li>
<li> – Functioning laptop.</li>
<li> – Noise-canceling headset.</li>
</ul>
<p><b>Environment:<br />
</b></p>
<ul>
<li> – Quiet, distraction-free work area.</li>
<li> – Ability to handle power outages and maintain productivity.</li>
</ul>
<p><b>Skills:</b></p>
<ul>
<li> – Excellent verbal communication skills.</li>
<li> – Strong organizational and documentation skills.</li>
<li> – Self-motivated and able to work independently.</li>
</ul>
<h4>Benefits</h4>
<ul>
<li><b>Flexibility:</b> Work from the comfort of your home, allowing for a better work-life balance.</li>
<li><b>Skill Development:</b> Participate in ongoing training to enhance your communication and customer service skills.</li>
<li><b>Performance-Based Pay:</b> Earn based on your performance.</li>
<li><b>Career Growth:</b> Gain valuable experience in a fast-paced call center environment, which can open doors to future career opportunities.</li>
<li><b>Supportive Environment:</b> Work with a dedicated team and receive support from experienced managers.</li>
<li><b>Convenience:</b> No commuting required, saving you time and travel expenses.</li>
<li><b>Technology Exposure:</b> Gain hands-on experience with advanced call center technology and systems.</li>
</ul>