Call Agent Pay-To-Perform

<p><strong>About Us</strong></p> <p>Sauti Call Center is a 24/7 Multilingual State Of The Art and Cutting Edge Multi Channel Contact Center that is sold out to offer solutions for our client’s custom needs based on their business.</p> <ul> <li>We provide high touch customer support specializing in</li> <li>BPO Services focusing on Inbound and Outbound Tele-services</li> <li>Email Response</li> <li>Live Web Chat Support</li> <li>Interactive Voice Response (IVR)</li> <li>Research, Marketing, Training, Recruitment, Consultancy, Tele sales and Technical Support</li> <li>SMS and Social Media Support.</li> </ul> <p><strong>Job Summary</strong></p> <p>We are seeking dedicated Call Agents to join our team.  As a Call Agent, you will make calls on behalf of our clients. This role requires excellent communication skills, a quiet work environment, and the ability to adhere to a strict schedule.</p> <h3>Key Responsibilities</h3> <ul> <li>– Maintain a schedule while working remotely</li> <li>– Make calls to candidates using a provided script.</li> <li>– Obtain the intended result based on assigned project.</li> <li>– Document each call and its outcome in the system.</li> <li>– Maintain a minimum call rate of 25 calls per hour.</li> <li>– Work in a quiet, distraction-free environment.</li> <li>– Perform an internet speed test before starting work and report the speed.</li> <li>– Ensure continuity of work despite power outages by making necessary arrangements.</li> <li>– Use a noise-canceling headset for clear communication.</li> <li>– Keep laptops/computers updated and secure.</li> <li>– Communicate any issues with work or systems to the reporting manager.</li> <li>– Participate in ongoing training to improve skills.</li> </ul> <h3>Qualifications</h3> <ul> <li>– Excellent verbal communication skills.</li> <li>– Reliable internet connection and a functioning laptop.</li> <li>– Ability to work in a quiet, distraction-free environment.</li> <li>– Must adhere to the agreed-upon schedule and be punctual.</li> <li>– Previous experience in a call center or customer service role is a plus.</li> <li>– Ability to handle power outages and maintain productivity.</li> <li>– Self-motivated and able to work independently.</li> </ul> <h4>Requirements</h4> <p><b>Equipment:</b></p> <ul> <li>  – Reliable internet connection.</li> <li>  – Functioning laptop.</li> <li>  – Noise-canceling headset.</li> </ul> <p><b>Environment:<br /> </b></p> <ul> <li>  – Quiet, distraction-free work area.</li> <li>  – Ability to handle power outages and maintain productivity.</li> </ul> <p><b>Skills:</b></p> <ul> <li>  – Excellent verbal communication skills.</li> <li>  – Strong organizational and documentation skills.</li> <li>  – Self-motivated and able to work independently.</li> </ul> <h4>Benefits</h4> <ul> <li><b>Flexibility:</b> Work from the comfort of your home, allowing for a better work-life balance.</li> <li><b>Skill Development:</b> Participate in ongoing training to enhance your communication and customer service skills.</li> <li><b>Performance-Based Pay:</b> Earn based on your performance.</li> <li><b>Career Growth:</b> Gain valuable experience in a fast-paced call center environment, which can open doors to future career opportunities.</li> <li><b>Supportive Environment:</b> Work with a dedicated team and receive support from experienced managers.</li> <li><b>Convenience:</b> No commuting required, saving you time and travel expenses.</li> <li><b>Technology Exposure:</b> Gain hands-on experience with advanced call center technology and systems.</li> </ul>