Customer service Representative – Work from Home – USA job id- 1430

As a Customer Service Representative, you’ll be taking calls from customers of America’s leading online travel agency. You’ll be the face of the brand, communicating with customers via telephone and assisting with hotel, rental car, and flight reservations.

These customers typically call to change travel plans, confirm or obtain their itinerary, request refunds, or report travel issues.

 

It’s remote and flexible.

 

You’ll be taking calls and making money from the comfort of your own home.

 

Plus, you’ll enjoy flexible scheduling, where you use a self-scheduling platform to select when you work and when you don’t. You’ll have the freedom to schedule around your own needs, the needs of your family, and the important events in your life.

 

Hours of operation are 8:00 AM to 1:00 AM ET, seven days per week. You’ll have the flexibility to set your schedule within those hours of operation.

 

Essential Functions:

 

Answer incoming calls

Review customer history as necessary

Follow policy and procedure guidelines

Help customers change travel plans

Provide or confirm customers’ travel itinerary

Process refunds

Help customers solve travel issues

Place outbound calls to travel partners (hotels, rental car agencies, etc.) as necessary

Document information and outcomes as necessary

About You:

Prior customer service experience is required. You should possess strong geographical knowledge. Experience working in the travel industry or personal experience using travel products is preferred.

 

In addition, successful Customer Service Representatives have the following characteristics:

 

Excellent customer service skills

Strong attention to detail

Easy to work with

Accepts feedback well

Excellent listening and communication skills

Strong problem-solving and decision-making skills

Demonstrates empathy effectively

Self-directed

Other Jobs You May Be Interested In

Phone Support, Remote, $50/hr, No Experience, Night Shift Remote Moderator, $40/hr, College Student Friendly, Part-Time Virtual Assistant, $42/hr, Remote, Weekend, Entry Level Data Entry, $40/hr, Remote, Evening, No Experience Required Remote Data Entry, $40/hr, Part-Time, College Student Job Virtual Assistant, $35/hr, Weekend, No Degree, Remote Remote Customer Support, $40/hr, No Degree, Evening Job Virtual Assistant, Remote, $42/hr, Weekend, No Experience Remote Live Chat, $50/hr, College Student, No Experience Virtual Assistant, Remote, $35/hr, Part-Time, Night Shift Virtual Assistant, Remote, $45/hr, Evening, No Experience Remote Data Entry, $40/hr, Weekend Job, College Student Remote Moderator, $42/hr, College Student, Weekend Job Customer Support, $42/hr, Weekend Job, Remote, No Degree Virtual Assistant, $50/hr, Weekend, No Degree, Remote Customer Support, $40/hr, Remote, Part-Time, No Degree Virtual Assistant, No Degree, $45/hr, Remote, Part-Time Weekend Data Entry, $40/hr, Remote, No Experience Remote Moderator, $50/hr, No Degree, Weekend, Part-Time Remote Live Chat, $50/hr, Part-Time, Evening/Night Job Remote Phone Job, $40/hr, Part-Time, No Degree Required Remote Customer Support, $40/hr, No Experience, Part-Time Phone Support, $50/hr, Weekend, Remote, No Experience Entry Level Phone Job, $42/hr, Remote, No Degree Required Virtual Assistant, $40/hr, Remote, Night Shift, No Experience Live Chat Support, $35/hr, Remote, No Experience Required Part-Time Customer Support, $40/hr, Remote, College Student Phone Support, Remote, $50/hr, No Experience, Night Shift Virtual Assistant, $45/hr, Remote, No Experience, Night Job Phone Support, $45/hr, Remote, No Experience, Evening Job Live Chat Support, $40/hr, Weekend, Remote, No Degree Remote Live Chat, $42/hr, Weekend, No Degree, Part-Time Virtual Assistant, $50/hr, Weekend, No Degree, Remote Phone Job, $50/hr, Remote, No Degree, Part-Time, Weekend Remote Phone Job, $40/hr, No Degree, College Student Friendly

Able to organize, prioritize, anticipate situations, act, and see issues through to completion Able to work independently and proactively in a fast-paced, high-growth environment

Strong typing skills

Highly proficient in using the internet and navigating seamlessly between multiple applications

To be a Customer Service Representative, you will need a computer and equipment meeting the following specifications, at a minimum:

Internet: High-speed, hardwired internet (no Wi-Fi or satellite)

Operating System: Windows 10

Processor: Intel Core i5, 1.5 GHz and above

Memory: 8GB of RAM

Hard Drive: 256GB

Browser: Internet Explorer 11 and latest version of Google Chrome

Monitor: Dual monitors, each capable of displaying at least 1920 x 1080 pixels

Sound: Sound card (standard on most computers)

Virus Protection: Up-to-date anti-virus software

Headset: USB noise-canceling headset

NexRep contracts with people in 34 states. The only states we do not currently contract in are: AR, AZ, CA, CO, CT, DC, IL, MA, MD, ME, MO, NJ, NY, OR, RI, VT, and WA. We do not currently contract with anyone outside of the US.